At Carthage Sky, we operate with an integrated vision and agile decision-making, guided by five core pillars:
Our integrated management system, certified to ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and ISO 27001:2022, ensures continuous performance improvement and stakeholder satisfaction.
Aligned with national and international standards, we uphold social, ethical, and humanitarian values while striving to enhance service quality and customer satisfaction through collaboration with employees, partners, and stakeholders.
At Carthage Sky, understanding and meeting customer needs is our priority.
Through regular surveys, service evaluations, and analysis of feedback, we ensure continuous improvement and consistently deliver high-quality, compliant services.
Our commitment to excellence has fostered strong partnerships and numerous success stories with our valued clients.
At Carthage Sky, we value our employees as our greatest asset, fostering an environment where they can learn, grow, and thrive. We prioritize leadership that empowers diverse, engaged teams to succeed together.
Embracing diversity in backgrounds, cultures, and perspectives enriches our workplace and drives innovation. By promoting respect, active listening, and open communication, we create a positive environment where meaningful relationships flourish, and everyone can reach their full potential.
This commitment to our people directly translates into excellence in our services and enduring success with our customers.
At Carthage Sky, we adhere to the highest standards of quality, safety, security, environmental responsibility, and information security through an integrated management system aligned with the International Organization for Standardization IOS.
We regularly perform:
These measures ensure compliance with international standards, driving continuous improvement and the consistent delivery of high-quality services.
As a global operator, Carthage Sky Services adheres to the laws and national and international regulations. We conduct regular internal and external audits to ensure our governance policies and code of conduct are properly followed.
Our compliance culture is built on key pillars, overseen by leadership, to ensure:
In cases of uncertainty, a dedicated team is available to review and guide the correct actions.
Carthage Sky Services is dedicated to conducting business with integrity, strictly prohibiting corruption and bribery in all forms. We do not accept, offer, or authorize bribes, kickbacks, or any other improper benefits (such as gifts, entertainment, or contracts) that may influence decisions or actions for improper gain.
We all share the responsibility to recognize and avoid corrupt practices, ensuring we are not involved in any way, directly or indirectly. Building respectful, communicative, and engaging professional relationships fosters a positive work environment, driving career growth and excellence.
This commitment to integrity and quality has led to continued success with our customers.
Carthage Sky Services prohibits any behavior that restricts fair competition, including:
At Carthage Sky, we foster a strong culture of continuous improvement, working collaboratively with all stakeholders to ensure compliance and enhance quality in all aspects of our operations.
At Carthage Sky, safety and security are central to all our operations, ensuring the protection of people, assets, and the environment. In addition to maintaining high-quality standards, we aim to uphold excellence in secure aviation services.
We take a proactive approach to security, contributing to decision-making processes with authorities and key organizations. By developing best practices and continuous evaluation checklists, we ensure that our policies and procedures remain robust.
Carthage Sky’s management encourages voluntary reporting and feedback at all levels, emphasizing that such reports are non-punitive. Our commitment includes:
Carthage Sky is committed to creating a healthy work environment by complying with legislation and regulations. We focus on identifying and managing occupational health and safety risks, while providing the necessary resources and infrastructure to ensure the well-being and security of our employees.
For Carthage Sky Services, sustainability means pursuing growth while addressing both present and future societal needs. This includes providing eco-efficient and innovative services to our customers, operating ethically and transparently in compliance with laws and regulations, ensuring a motivating, healthy, and safe work environment for all employees, and actively supporting local communities to foster their development.
Carthage Sky Services is committed to safeguarding its data and systems by implementing an Information Security Management System (ISMS) in accordance with ISO 27001 standards.
The goal is to ensure the confidentiality, integrity, and availability of information, protect operational and financial data, and manage security risks effectively.
Carthage Sky Services aims to meet customer expectations while protecting the information of employees, customers, suppliers, and partners.
Key objectives include:
Investigating vulnerabilities and reporting incidents.
Carthage Sky Services integrates social responsibility into its operations by creating value through environmental and community-focused initiatives. We practice waste segregation to minimize waste and donate the sorted materials to partner NGOs.
These organizations sell the waste to fund educational programs for marginalized children or to generate employment opportunities in recycling industries.
Our commitment goes beyond business interests, actively supporting the communities we serve.
Employees embody the company’s values and comply with its regulations, working collaboratively to solve problems, share knowledge, and tackle physical, medical, or mental challenges to foster continuous improvement.
Email: occ@carthagesky.com
Phone: +216 29380076 / +216 23050303
Address: Rue du Lac Annecy, Imm. Karray, B1-1, Les Berges du Lac I, 1053 Tunis
