Summary
- OUR VALUES
- CEO MESSAGE
- GOVERNANCE
- QHSE-SI POLICY
- CUSTOMER ORIENTED
- HUMAN CENTRED APPROACH
- WHAT IS EXPECTED FROM YOU?
- RISK ASSESSMENT
- COMPLIANCE
- EVERYONE IS INVOLVED
- DRUGS & ALCOHOL
- ANTITRUST & COMPETITION
- ANTI-BRIBERY & ANTI-CORRUPTION
- ENVIRONMENT
- SOCIETY & SUSTAINABILITY
Our Values
Our values are the essence of our company. They are reflected in our attitudes and behaviors toward each other as well as toward our clients.
These values are our internal drivers for a continuous improvement process:
Safety & Security
We place safety & security at the heart of all our actions to protect people, assets and the environment.
Integrity
We act as we should, without compromise, and assume our responsibility for each action we take.
Collaboration
Our employees are our collaborators to achieve remarkable results and progress together.
Innovation
We redefine transport and logistics solutions by thinking boldly, proudly and differently.
CEO Message
We are all committed to doing business in the right way, our culture has always been based on ethical conduct, and our values and beliefs reflect the commitment of everyone at CSS acting in accordance with laws and regulations.
We continued to refine our governance processes with a series of initiatives to further improve internal controls and compliance, enhanced by intensive training on our Code of Conduct and QHSE Policy. We understand that compliance is a never-ending journey to further embed in our culture.
We are equipped to make confident decisions at the right moment and in the right way, to transform opportunities into business success and to create positive impact and value in the regions where we work and
for all of our stakeholders.
Our focus on operational excellence and innovation enabled us to address a challenging business environment and achieve substantial performance improvement.
Our strategy is to focus on strategic markets in the regions with the most opportunity to create value for customers, partners and stakeholders. Many projects initiated in recent years have produced positive impacts, showing that we are a company in which short-term results contribute to our long-term commitment.
Our Sustainability Commitments is demonstrating through how we manage the themes that integrate our strategy and the main advances, challenges, risks, impacts and opportunities in the sustainability (economic, social and governance) dimension, with an ongoing commitment to transparency and information balance.
Governance
Our company is guided by a set of principles, initiatives and management structures which enable an integrated vision and agile decision making. On a daily basis, five pillars drive the way we conduct our activities as well as they are reflected in our internal and external relationships.
Customer oriented
Human centered approach
Risk assessment
Compliance, Transparency, Accountability
Sustainability
Therefore we have implemented an integrated management system based on the international standards references of ISO 9001:2015, ISO 14001: 2015, ISO 45001:2018 and ISO 27001 in order to continuously improve our performances and better serve the parties’ interests.
QHSE Policy
Carthage Sky Services is a values-focused organization dedicated to being one of the leading provider of aviation support services. To deserve this choice, we focused our business on the following values:
Professionalism
Creativity
Honesty and Transparency
Respect
Therefore, Carthage Sky Services implemented the Integrated Management System for Quality, Health, Safety, and Environment based on the following strategic axes:
- Meet our customers’ requirements & expectations, integrate their priorities and anticipate their expectations.
- Comply with applicable regulatory and legal requirements.
- Provide safe and healthy working conditions for the prevention of work-related injury and pathologies.
- Ensure OHS control through elimination of dangers and reduction of OHS risks.
- Develop skills, consult and engage staff at all levels.
- Anticipate the risk of pollution, control and reduce as much as possible the impact on the environment.
- Continual Improvement of our organization performance.
- Ensure continuous improvement of our products and services over the globe.
General management as well as staff at all levels, we are committed to providing the company with human, organizational and technical resources and to maintaining a conducive environment enabling the achievement of our objectives.
Security Information Policy
Carthage Sky Services is a values-focused organization dedicated to being one of the leading provider of aviation support services. To deserve this choice, we focused our business on the following values:
Professionalism
Creativity
Honesty and Transparency
Respect
Therefore, Carthage Sky Services implemented the Integrated Management System for Quality, Health, Safety, and Environment based on the following strategic axes:
- Meet our customers’ requirements & expectations, integrate their priorities and anticipate their expectations.
- Comply with applicable regulatory and legal requirements.
- Provide safe and healthy working conditions for the prevention of work-related injury and pathologies.
- Ensure OHS control through elimination of dangers and reduction of OHS risks.
- Develop skills, consult and engage staff at all levels.
- Anticipate the risk of pollution, control and reduce as much as possible the impact on the environment.
- Continual Improvement of our organization performance.
- Ensure continuous improvement of our products and services over the globe.
General management as well as staff at all levels, we are committed to providing the company with human, organizational and technical resources and to maintaining a conducive environment enabling the achievement of our objectives.
Customer oriented
Customer focus involves understanding customer needs and expectations as well as meeting these expectations to enhance their satisfaction and fulfill our clients needs.
We believe, monitor and analyze customer satisfaction is essential for continual improvement. Therefore we make sure to conduct frequently customer survey, customer evaluation report on service quality, lost business analysis, claim and findings analysis and report in order to ensure that we deliver a quality comply service to our customers.
Human centered approach
Our employees are our greatest asset, we provide a prosperous environment to learn and grow in the job.
Our day-to-day activities require us to interact with individuals of various ethnic backgrounds, cultures, religions, political convictions, ages, genders, disabilities and sexual orientations.
The diversity of our people is one of our richness, allowing us to benefit from a variety of professional and educational backgrounds and points of view.
Embracing those differences contribute to making us more agile and able to respond adequately to changes in our business environment and work in a collaborative manner. Building and maintaining respectful and meaningful professional relationships by making constructive two-way communication, actively listening to others and engaging with people creates a positive work environment where we can enjoy our work, progress our career and develop our full potential.
Risk assessment
Our company has implemented an integrated Management system following the ISO International Standards.
We seek to ensure that our services are delivered according to the ISO 9001v2015, ISO14001v2015,ISO45001v2018 and ISO 27001v2022 following the Quality, safety and environmental requirements and Information Security.
Periodically, we conduct several evaluation and checklist inspection in order to make sure that our
work is processing in compliance to the international standards :
Management Risk assessment related to each
Process Hygiene, Safety and Environmental Risk assessment
Trailer and documentation inspection checklist conducted
Periodically to verify the ability of the service provider
Internal audit
External certification audit according to ISO standards
Annual Management review
Compliance
As we intend to operate all over the globe, we are subject to the laws of many countries and we must comply with all of them.
On a regular basis, we are required to complete an internal audit process as well as a certification audit to ensure that our QHSE-SI Policy is understood and properly applied to our daily activities.
The Pillars of the Compliance Culture in our company serve to guide all employees in the search for conformity.
These pillars represent important issues for our company and receive specific attention of our leaders, who must conduct their teams to guarantee:
Compliance with Laws and Regulations and commitments in signed contracts and agreements.
Obtaining licenses, permits, and certifications necessary for our operations.
The high quality for all external reporting.
The adherence to anti-trust regulations, anti-corruption law, and the prevention of fraud.
In case of conflict and found difficulty to resolve the situation, or found yourself uncertain about the application or interpretation of a law or regulation, please revert back to our Quality and Legal team before any decision is made or action taken.
Drugs and Alcohol
We must never be impaired by alcohol or drugs while on duty and are strictly prohibited from consuming, selling or purchasing drugs at work.
Moreover, except as authorized by a member of the Executive Committee and always in accordance with applicable local laws, we are prohibited from consuming or serving alcoholic beverages on CSS premises.
Antitrust and Competition
Prohibited behavior includes discussions, collusion or agreements with third parties to, among other things:
- Fix or control prices, terms or conditions.
- Restrict competition or dealings with suppliers or customers.
- Share confidential information with competitors, business partners or any other relevant party.
- Divide or allocate customers, markets or territories between CSS and our competitors.
- Not submit a bid, withdraw a bid or submit an artificial bid in order to direct the winning bid to another bidder with whom we are colluding.
Anti-Bribery and Anti-Corruption
CSS is committed to conduct business with integrity and we prohibit corruption and bribery in all its forms. We must not, directly or indirectly, accept, request, offer, promise, grant or authorize a bribe, kickback,
payment or anything that can be considered as such (gifts, entertainment, employment, contracts or benefits of any kind) to or from any third party that may or appear to influence action, inaction or a decision, with the intent to obtain an improper advantage, retain business or obtain undue influence over that third party’s actions.
We are all responsible for educating ourselves on how to recognize corrupt activities and ensure that we are not involved in any such type of activities, whether directly or indirectly.
Environment
Environment is an important component in our work and one of the essential criteria to lead the process of our decision making.
A strategic goal in our QHSE-SI Policy.
Evaluation element of our suplliers.
Part of our monthly HSE Checklist.
Evaluation Criteria of our operations.
Annual Strategic Indicator.
Segregation waste management system.
Society & Sustainability
The social aspect is one of the driving factors in our company, this is why, we have implemented a combined process, adding a social value to our environmental actions.
Through implementing in our company a waste segregation method to reduce our waste, we are committed to give our waste a valuable purpose, therefore, we have collaborated with a waste collector NGO, to help create green job opportunities and school marginalized children.
Annually, we establish objectives, taking into consideration HSE hazards, elevated risk levels, technology, as well as financial, legal, operational and business requirements.
A strategic goal in our QHSE-SI Policy.
Evaluation element of our suplliers.
Part of our monthly HSE Checklist.
Evaluation Criteria of our operations.
Annual Strategic Indicator.
Segregation waste management system.
